COVID 19

CORONAVIRUS

27/01/2022: It is no longer a legal requirement for you to wear a face covering when visiting The Civic. During this transitional time, we would like to encourage our customers to continue to wear face coverings to help manage the spread of Covid-19, although this is not mandatory. The NHS Track and Trace app will also still be on display at our entrance for anyone who wishes to use it.  

Some of the measures we have implemented since the beginning of the outbreak we are going to keep in place. These are listed below along with some FAQ’s. We will keep this page updated if there are any further announcements or changes. 

As always thank you for your patience and understanding as we navigate our way through this time. If you do have any concerns or questions please feel free to contact our friendly Box Office team on 01226 327000 or via [email protected] We look forward to seeing you soon!

Help us to keep you safe

Face coverings

Face coverings are no longer legally required, though are encouraged

Hand sanitising (washing)

Please make use of sanitiser points and/or wash your hands in the available toilets

Keep left

Please keep left on stairs and in walkways

Accessibility

Please note that those with access needs will be given priority

Lifts 

We can only accommodate one person/support bubble at a time

Payments

Contactless or card payments are preferred to other payment methods

Ticket booking

Online or telephone bookings for our events are encouraged

Further measures we have taken to keep you safe

Cleaning

We have increased cleaning and hygiene measures across the building

Staff

Our team members have been provided with PPE and screens where necessary

Shift pattens

Staff shift patterns have also been reviewed and adjusted for both staff and visitor safety

E-tickets

E-tickets have now been introduced and provided to customers

 

Sessional rooms

We have made adjustments to our sessional rooms’ layout and capacity

Timetable

We have also made amendments to the sessional room timetable

General FAQ’s

We hope the below list of questions and answers will help you plan your visit. 

In the event of a cancellation or postponement, all customers will be contacted & will be entitled to a refund of the value of their tickets if the event is cancelled, or a new date is unsuitable. 

In the unfortunate circumstance that you have contracted Covid-19 and can no longer attend an event you have booked tickets for, please contact our Box Office team on 01226 327000 or via email [email protected] They can arrange a refund or credit note if you prefer. 

We have disposable masks available for customers who have forgotten to bring their own and would feel more comfortable wearing a face covering. Please ask a member of our team during your visit and they will be able to help. 

Since the lifting of restrictions in July 2021, most of our shows are no longer socially distanced. For any shows which are socially distanced, we will make it clear at the time of booking that this is case. 

Performances FAQ’s

We hope the below list of questions and answers will help you plan your visit. 

Currently our Box Office is open for telephone/email enquiries Mon-Fri 8.30am – 4pm.

We will be opening our Box Office 1 hr 30 mins before event start time.

We strongly encourage customers to book their tickets online or by telephone.

Tickets will be checked on entrance to the building and all visitors will be encouraged to sanitise their hands. Hand sanitising points are positioned in the entrance and at various locations around the building.

We have implemented a keep left policy throughout the building to enable our visitors and staff to move around at a safe distance.

In areas where queuing is likely, floor markers are provided to assist customers in maintaining a safe distance.

It is requested that no more than one household or support bubble use the lift at the same time. We will be monitoring this system to ensure that visitors with accessibility needs can use the lift safely.

Staff have been provided with PPE to support them in welcoming visitors back to the building in a safe manner.

We are improving ventilation and fresh air circulation throughout the building by keeping windows and doors open when it is safe and appropriate to do so.

Our capacity has been reduced by 70 %. We have also created a new seating layout enabling each household or support bubble to remain a safe distance apart at all times.  The distance from the front row to the stage has also been increased.

Our cleaning schedule has been enhanced with particular attention given to high touch points in the public areas.

Customers are strongly encouraged not to attend if they are displaying any symptoms of Covid 19.

In accordance with UK government legislation introduced on 8 August 2020, face coverings are now mandatory in visitor attractions and entertainment venues. Therefore, we cannot allow access to the building without one, unless you are medically exempt.

Face coverings should be worn throughout your visit unless you are having refreshments in either the designated areas of the Panorama bar or in your seat. Please remember to put your face covering back on  when you are moving around the building.

The seating layout has been divided into 28 areas of various sizes between 2 and 6 seats, each at least two metres apart. Tickets are sold as group tickets, with between 1 and 6 tickets available per household or support bubble. Customers do not need to purchase every seat in their section however, a maximum of one seat can be left vacant.

We have introduced e-tickets which can either be printed at home or displayed on your smart phone.

Tickets will be scanned at the entrance to the building.

Customers without access to a smart phone, email or printer can still request to collect a paper ticket from the box office.

In line with government guidance and exemptions for the performing arts, a bar service will be available however, visitors must only consume refreshments while sat at a table or in their allocated seat. Social distancing will be observed while queuing and contactless card payments encouraged. For performances with intervals, drinks can be ordered in advance.

Customers are still welcome to use our toilet facilities. Some cubicles, sinks and urinals are out of use to support social distancing. Furthermore, additional queuing markers are provided outside the toilets during busy periods.

Each visitor will need to sign in and provide information for track and trace either by using the NHS app, or directly to The Civic team on arrival.

In accordance with our existing booking policy, a name, address and contact telephone number is required. Customers are also encouraged to provide an email address in case of any changes to the event. This information will now be used in compliance with NHS test and trace guidance but for the lead customer only, all other adults in the party must also sign in.

Only customers who have selected to join our mailing list will receive promotional emails and offers.

Please let us know if you are unable to attend for any reason. As we are running at a reduced capacity we may be able to sell tickets on your behalf.