Privacy Policy
This privacy policy sets out how The Civic uses and protects any information that you give The Civic when you use this website and/or book tickets.
The Civic is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
The Civic may change this policy from time to time by updating this page. This policy is effective from 1 May 2018, in line with the new GDPR guidelines.
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
Consent
When booking tickets through The Civic you will be asked if you are willing to consent to us holding your personal information. This consent must be freely given, specific, informed and unambiguous. All new customers must provide consent before they are able to receive any direct marketing from The Civic.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- To help us improve our products and services.
- Advising you of any last minute changes to the programme where tickets have already been purchased or reserved.
- We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or post.
- We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties* or are required by law to do so.
Customer Data Requests
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable and this will be provided within one calendar month. If you would like a copy of the information held on you please write to Becki Tovey, The Civic, Hanson Street, Barnsley, S70 2HZ.
The Civic is not obliged to provide this information if the request is felt to be manifestly unfounded or excessive.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
*Touring companies are able to access generic information through the Audience Finder Show Stats website, but no specific personal information is passed on from The Civic